Excellence Dental Network LLC is committed to delivering high-quality services. We stand behind our work and want every partner to be satisfied with the support they receive.
Satisfaction Commitment
If you are not satisfied with any aspect of our services, we encourage you to contact us immediately. Our team will work with you to address your concerns and find an appropriate resolution before any formal refund process is initiated.
Refund Request Process
Refund requests must be submitted within 30 days of the service delivery date. To request a refund, email us at info@excellencedentalnetworkllc.com with your name, practice name, service details, dates of service, and a clear description of your dissatisfaction.
Review & Assessment
Each refund request is reviewed individually by our management team. We will assess the circumstances, review service delivery records, and determine whether a refund is appropriate. We strive to respond to all refund requests within 5 business days.
Approved Refunds
If a refund is approved, it will be issued via the original payment method used at the time of service. Processing times may vary depending on your financial institution, typically 5–10 business days after approval.
Non-Refundable Services
Certain services may be non-refundable after delivery, as outlined in individual service agreements. These typically include completed technology deployments, executed marketing campaigns, and finalized strategic planning documents. Specific terms are outlined in your service agreement.
Partial Refunds
In cases where only a portion of services has been delivered, a partial refund may be issued proportional to the undelivered portion of the agreed services, at our discretion.
Contact for Refunds
Email: info@excellencedentalnetworkllc.com | Address: 1011 Main Street, East Hartford, CT 06108 | Response time: Within 5 business days of receiving your request.